Refund Policy
Last updated: August 2026
This Refund Policy is part of our Terms of Service and is operated by LHS Legacy LLC. We want you to be confident in every purchase. If something isn't right, we'll make it right — while keeping prices fair for everyone by preventing abuse.
No Full Refunds on Used or Accessed Items
Please read carefully: Once a digital product has been accessed, downloaded, opened, streamed, or viewed, it is considered "used" and is not eligible for a full refund. This applies to all digital goods — e-books, audiobooks, reports, datasets, special editions, NFT collector editions, and course materials. Access is logged server-side and is the authoritative record. If you have not yet accessed your purchase, you may request a full refund within 14 days. Once accessed, refunds are issued only for confirmed technical delivery failures (corrupt file, broken link) and may be offered as a replacement rather than a monetary refund, at our discretion. This policy exists because digital content cannot be "returned" once consumed.
Digital Goods (E-books, Audiobooks, Reports, Datasets, Special Editions)
Due to the nature of digital products, all sales are final once the download link or access has been provided. "Access" is defined as any of the following: clicking a download link, opening a digital asset in the reader, streaming audio content, or receiving a purchase confirmation email with delivery instructions. If you experience a genuine technical issue that prevents you from accessing your purchase (corrupt file, broken download link, or platform-side delivery failure), contact us within 14 days of the purchase date with a description of the technical problem. We will investigate and, if confirmed, provide a replacement or full refund. Refunds are not issued for change of mind, accidental purchases, or failure to review product descriptions before buying. EU consumers retain the statutory right of withdrawal under Article 16(m) of Directive 2011/83/EU, which exempts digital content delivered online from the standard 14-day withdrawal right once delivery has begun with the consumer's express consent. By clicking "Purchase" and receiving your download link, you expressly consent to immediate delivery and waive the standard 14-day withdrawal right as permitted by EU law.
Subscriptions (Premium Membership, Research Subscriptions)
Subscription fees are billed in advance on a recurring basis. You may cancel future renewals at any time through Settings or by contacting support — cancellation stops future billing only; the current billing period remains active until its end date and is non-refundable. A refund for the initial subscription period is available only if ALL of the following conditions are met: (1) you cancel within 14 days of the initial charge, AND (2) you have not accessed any premium-only content (premium datasets, special edition downloads, premium-only pages, or subscriber-discounted purchases). "Accessed" includes opening, viewing, downloading, or streaming any premium-locked asset. Server-side access logs are the authoritative record of whether premium content was accessed. EU consumers retain withdrawal rights for the initial subscription period as provided by applicable law. However, per Article 16(m) of Directive 2011/83/EU, once digital content has been accessed with your express consent, the right of withdrawal is lost for that content.
Print-on-Demand Books (Lulu POD)
Print-on-demand books are manufactured by Lulu.com upon order. Refunds or replacements are available only for damaged, defective, or misprinted books within 30 days of delivery. Contact us with your order number and a photo of the defect. Shipping costs for returns of defective items are covered by Lulu. No refunds are offered for buyer's remorse, incorrect shipping addresses provided at checkout, or failure to review the book description before ordering. If a package is returned to sender due to an incorrect address, a re-shipping fee will apply to resend the order.
NFT Collector Editions
NFT Collector Edition digital art assets are non-refundable once the download link or digital asset has been delivered. These are limited-edition digital collectibles, not financial instruments, securities, or investment products. They carry no guaranteed resale value and are not refundable based on perceived market value or resale conditions. If you experience a genuine technical issue accessing your NFT asset (corrupt file, broken link), contact us within 14 days for assistance or a replacement. Refunds are not issued for change of mind after the digital asset has been delivered.
Certifications & Courses
Certification programs (LHS Core Facilitator, Archetype Specialist, Conditioning Class Specialist, Enterprise DMaaS Facilitator, Financial Conditioning Repair Specialist) are non-refundable once any of the following has occurred: course materials have been accessed, a lesson has been opened, or the certification exam has been attempted. Access logs are the authoritative record. If you have not yet accessed any course materials or attempted the exam, you may request a full refund within 14 days of purchase. Once any module is opened, the program is considered "delivered" and is non-refundable.
Manuscript Editing Services
Manuscript editing services (Light Edit, Scholar Edit, Powell-Rad Manuscript) are billed per page and are non-refundable once the autonomous AI Essence editorial team has begun processing your manuscript. "Begun processing" is defined as the manuscript status changing from "queued" to "editing" or any subsequent status. If you cancel before the editorial team begins (status remains "queued"), a full refund is available. Once editing begins, the service is considered delivered and is non-refundable, as the AI editorial team's work cannot be reversed.
Enterprise & Pilot Programs
Enterprise contracts and pilot program fees are governed by the terms of the individual service agreement signed between LHS Legacy LLC and the contracting institution. Refund terms, cancellation windows, and service-level commitments are specified in that agreement. Contact your account manager or support@lhslegacy.com for contract-specific refund terms.
Affiliate-Attributed Purchases
Purchases made through an affiliate referral link (?ref=CODE) are subject to the same refund terms above. However, to protect the integrity of the affiliate program and prevent abuse: • Refunds on affiliate-attributed purchases will claw back the corresponding affiliate commission. The affiliate's earnings will be adjusted to reflect the refunded amount. • A pattern of repeated purchases followed by refund requests on affiliate-attributed purchases may result in suspension of affiliate privileges for both the customer and the referring affiliate. • Self-referrals (purchasing through your own affiliate link) are prohibited and will result in forfeiture of the commission and potential account suspension, as outlined in our Terms of Service. • Affiliate commissions are paid on completed, non-refunded purchases only. Commissions on purchases that are later refunded or chargedback will be reversed from the affiliate's pending or future earnings.
How to Request a Refund
To request a refund, contact us at support@lhslegacy.com with your order number, email address used for purchase, and a brief description of the technical issue. Refund requests must be submitted within the applicable window (14 days for digital goods, 30 days for defective print books). Approved refunds are processed to the original payment method within 5-10 business days. Digital goods refunds may take up to 14 days to appear on your statement, depending on your bank or card issuer. Refunds are not issued for requests submitted outside the applicable window, except where required by law.
Chargeback & Dispute Policy
We are committed to resolving disputes promptly and encourage you to contact us at support@lhslegacy.com before initiating a chargeback with your bank or card issuer. Most disputes can be resolved within 48 hours through direct contact. Initiating a chargeback without first contacting us to resolve the issue may result in: (1) account suspension, (2) a ban from future purchases, and (3) the chargeback being contested with evidence of delivery. Legitimate disputes will always be honored — we will not contest chargebacks for genuine non-delivery or unauthorized transactions. A pattern of chargebacks across multiple purchases may result in permanent account closure. This policy does not affect your statutory rights as a consumer under applicable law, including EU consumer protection regulations.
Anti-Abuse Policy
To keep prices fair for all customers, the following behaviors are considered abuse of our refund policy and may result in account suspension and a ban from future purchases: • Repeatedly purchasing and refunding the same or similar products. • Purchasing digital goods, downloading/accessing the content, then requesting a refund. • Using multiple accounts or email addresses to circumvent refund limits. • Sharing, redistributing, or reselling purchased digital content before or after requesting a refund. • Colluding with affiliates to generate artificial purchases for commission, then refunding. We reserve the right to deny refunds where server-side access logs or purchase patterns indicate abuse. This policy does not affect your statutory consumer rights under applicable law, including EU and UK consumer protection regulations.
Our Commitment
We honor all legitimate refund requests and statutory consumer rights. We also protect the platform from abuse so we can keep serving honest customers at fair prices. If you have a genuine issue, we will make it right — contact us and we'll work with you.
Questions about a refund? Contact support@lhslegacy.com.